These Membership Terms and Conditions apply to adult Members (i.e. those persons of 16 years of age or more). Separate Teen Membership Terms and Conditions and Student Membership Terms and Conditions are available from the kiosk at one of our gyms. These Membership Terms and Conditions are between you and Sportsdirect.com Fitness Limited (trading as Everlast Fitness Club). These Membership Terms and Conditions, along with your Membership Agreement, form your overall Contract with us. Your attention is particularly drawn to the cancellation and extension terms set out at Clause 6 and Clause 7. If you need to contact us in relation to your Contract, please use the contact page on the Sportsdirectfitness.com website or by post at: Unit A, Brook Park East, Shirebrook, NG20 8RY. ">




1.         DEFINITIONS


Classes: health/fitness classes in your Home Club's class timetable, which may be subject to change from time to time.


Contract: your Membership Agreement and these Membership Terms and Conditions, copies of which are available on our website: www.everlastfitnessclubs.com.


Fixed Term: means a minimum fixed term commitment of six calendar months. For a Membership paid on a Monthly Fee, any pro-rated period in the month prior to your first Direct Debit payment will be added to the six month period from the date of your first Direct Debit payment. The Fixed Term may be extended in accordance with these Membership Terms and Conditions.


Gym Etiquette and Code of Conduct: the standards of behaviour required for safe and acceptable use of our gyms, as displayed in our clubs a copy of which is available on our website, www.everlastfitnessclubs.com.


Gym Facilities: means the gymnasium area of the club, excluding the provision of Classes.


Home Club: the club named as such in your Membership Agreement.


Member: a member of any Everlast Fitness club.


Membership Agreement: your membership agreement, which sets out, among other things, your Monthly Fee or your Upfront Fee.


Membership Fees: the charges payable for your category of membership as set out in your Membership Agreement.


Membership Support Team: speak to one of our employees at the club or email us at memberships@everlastfitnessclub.com


Monthly Fee: if paying monthly by Direct Debit, the monthly payment of your Membership Fee as set out in your Membership Agreement.


Personal Training Policy: means the policy set out at Schedule 3 that apply to Members who purchase one or more PT Sessions.


Physical Activity Readiness Questionnaire: the questionnaire to be completed by each Member before commencing physical activities.


PT Sessions: means personal training sessions purchased from one of the Club’s personal trainers.


Rolling Term: if you pay a Monthly Fee for a Fixed Term Contract, any period for which your Contract extends under clause 6.2.2.


Services: the usage of our Gym Facilities and, if applicable, Classes.


Student Membership: means membership for an individual who is a full time student and holds a valid NUS card for the duration of their contract.


Teen Membership: means membership for an individual who is aged 14 or 15 years old.


Upfront Fee: if you choose to pay in advance for a Fixed Term Contract, the amount payable upfront as your entire Membership Fee as set out in your Membership Agreement.


we/us/our: Sportsdirect.com Fitness Limited trading as Everlast Fitness Clubs.


you/your: the named user entering into the Contract.


2.          COMMENCEMENT

2.1        Your Contract and your membership will commence as set out below:


2.1.1       For Fixed Term Contracts paid by an Upfront Fee: your Contract will commence on the date you pay your Upfront Fee and shall continue for the Fixed Term or as otherwise set out in your Membership Agreement, unless extended or cancelled in accordance with these Membership Terms and Conditions; and


2.1.2       For Fixed Term Contracts paid by a Monthly Fee: your Contract will commence on the date you sign your Contract and shall continue for the Fixed Term or as otherwise set out in your Membership Agreement, unless extended or cancelled in accordance with these Membership Terms and Conditions. Any pro-rated amount to cover the period from the date you sign your Contract to the date of your first Direct Debit payment shall be included in your initial payment.


2.2        You will be entitled to all the rights and privileges exercisable for the type of membership that you have chosen. If your chosen membership option does not include access to the Gym Facilities or Classes, you must pay an additional fee in order to use the Gym Facilities or participate in any Classes. The Gym Facilities and Classes are subject to availability and/or limits on the number of places available (Classes do not include PT Sessions).


3.         MEMBERSHIP


3.1        An application for Membership or Student Membership may be made online or at a kiosk in your Home Club. Applicants for Student Membership must present a valid NUS card (or similar) on making their application.


3.2        An application for Teen Membership may only be made at a kiosk in your Home Club. Teen Memberships must be applied for using a separate set of terms and conditions (available from the kiosk at one of our clubs). You will be asked to provide proof of age on application for a Teen Membership. Acceptable forms of proof are, for example, a valid passport or a birth certificate.


3.3        We may offer special concessionary rates from time to time for which we reserve the right to require an applicant for the concessionary rate to provide us with evidence, to our satisfaction, of their eligibility for the concessionary rate.


3.4        Acceptance of an application for membership is solely at the discretion of the club management and reasons need not be given for refusal.


3.5        You agree to comply and be bound by these Membership Terms and Conditions, our Gym Etiquette and Code of Conduct. If you choose to purchase one or more PT Sessions you agree to comply and be bound by the Personal Training Policy (see Schedule 3).


3.6        Your membership is personal to you. You must not share, sell, lend, or otherwise allow another person to use, your membership card. Any Member found to be doing so shall have his/her membership revoked.


3.7        You may enter the club no later than 45 minutes before closing.


3.8        You must complete a Physical Activity Readiness Questionnaire before commencing use of the Services.


3.9        All guests must be (i) introduced by a Member or present a valid guest pass which has been issued by one of our authorised distributors; (ii)pay the guest fee and (iii) complete a Physical Activity Readiness Questionnaire before using the club. As a Member, you will be fully liable and responsible for the actions and behaviour of your guests and shall ensure that they comply with all Membership Terms and Conditions, regulations and policies applicable to the club.


3.10      If you have a physical disability and require assistance from your carer to use the Gym Facilities your carer may have free access to the Club and free use of the facilities available under your Membership when using the Club facilities with you and subject to the carer completing a Physical Activity Readiness Questionnaire and certain other conditions as required by the Club from time to time. Please discuss your requirements with the Club manager.


3.11      Access to our clubs is via a secured entry system and you must verify your identify before entering. Any failure to do so may result in you being denied access to the club. If you fail to produce your membership card on request on three or more consecutive occasions, we will require you to purchase a new membership card at the cost of £5. You agree that we may take and store a photograph of you for the purposes of your membership card and our security checks.


3.12      You acknowledge that we may make reasonable changes to the codes, protocols and policies applicable to the clubs at any time and at our discretion provided that we give you advance notice of the changes.


3.13     Members and guests must be aged 16 years or over (unless they hold a Teen Membership or a Student Membership).


3.14      You agree to advise us promptly of any change to your Member details, as provided on your Membership Agreement.




4.1       These Membership Terms and Conditions shall prevail over any inconsistent terms or conditions contained or referred to in your Membership Agreement or implied by law, trade custom, practice or course of dealing. This will not change your statutory rights.


4.2        We may, from time to time and without notice, change the Services in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature or scope of the Services.


4.3        We shall notify you of any changes in the manner we deem most appropriate, which may include emails to the email address you supplied on joining, updates to our website or signs within the clubs, as the case may be.


4.4        We shall use reasonable endeavours to provide the Services but you acknowledge that our ability to provide the Services may be affected by circumstances beyond our control.


4.5        Time shall not be of the essence for our performance of the Services under the Contract.


4.6        Any complaints should be brought to the attention of a member of staff. Any complaints unresolved at the time of the incident shall be referred to and dealt with by the club manager.




5.1        You agree to pay the Membership Fees in accordance with your Membership Agreement.  You may pay either an Upfront Fee or a Monthly Fee for your Fixed Term Contract.  Unless we agree otherwise, you shall pay the joining fee as set out in your Membership Agreement.


5.2        The joining fee and Upfront Fee/Monthly Fee are each payable immediately and the joining fee and Monthly Fee are not refundable other than due to cancellation under Clause 11.1 (Right to Cancel) of these Membership Terms and Conditions. A proportion of the Upfront Fee may be refundable in certain circumstances – see Clause 12.


5.3        You cannot transfer your membership to another person but we may, at our discretion, give you the option to change your Home Club.


5.4        We administer your Direct Debit payments. The name "Sportsdirect.com Fitness Limited" will therefore appear on your bank/building society statement next to your payments.


5.5        You must make any applicable Direct Debit payments regardless of non-attendance, except where you cancel your Contract in accordance with these Membership Terms and Conditions.


5.6        If you fail to pay any monies due under your Contract or if any Direct Debit is returned unpaid (or any cheque is returned unpaid or if any other form of payment is not honoured) for whatever reason, we may at our discretion refuse you entry to our clubs and/or charge you an administration fee of up to £10 on each occasion we seek such payment from you. Any failure to pay a debt due to us will result in you being refused Membership in the future.


5.7        If we charge you at a higher rate for your Membership Fee and it is our error, we will reimburse the difference between the incorrect rate charged and the correct rate of Membership Fee in the Direct Debit immediately following our deduction of the incorrect rate. 




6.1        Where you enter into a Fixed Term Contract, you acknowledge that you are entering into a long term commitment with us.  Fixed Term Contracts can be paid wholly upfront, or paid by Direct Debit on a monthly basis for a minimum fixed term.  You confirm that you have entered into this commitment in full consideration of any likely changes in your own personal circumstances over this period and acknowledge that the Contract can only be cancelled in very limited circumstances (see clauses 11.1 and 12).


6.2        On expiry of the Fixed Term (or, where you have chosen to freeze your Contract, the Extended Term, as defined in Clause 11.10 below), the following shall apply:


6.2.1     For Fixed Term Contracts paid by an Upfront Fee: your Contract will end on the last day of the Fixed Term; and


6.2.2     For Fixed Term Contracts paid by a Monthly Fee: your Contract will automatically continue on the terms and conditions of a Rolling Term Contract at the applicable Membership Fees at the time the Fixed Term expires. If you do not wish your Contract to extend in this way after expiry of the Fixed Term, you must give us notice that you do not wish for your Contract to extend no less than three calendar months before the end of the Fixed Term (or, where you have chosen to freeze your Contract, the Extended Term).  For example, your Fixed Term Contract is for six months and started on 1 January 2015, you must give us notice on 1 April 2015 at the latest, telling us you that you do not wish your Fixed Term Contract to continue on a Rolling Term basis after 30 June 2015.  If you give notice later than the 1st of the month, the three month notice period will run from the 1st of the following month. You can give notice in the way described in Clause 15.4.


6.3        On expiry of your Fixed Term Contract please contact us to discuss renewal of your Membership, alternatively, we may contact you. 




7.1        The Direct Debit payment amount is due from you to us.  You must make Direct Debit payments for the duration of your Contract.


7.2        Direct Debits are collected on or just after the 1st day of every month and every month thereafter.  If your Rolling Term Contract starts on a date other than the 1st day of the month, you will be required to make a pro-rata initial payment for the first part month, calculated from the sign up date to the 1st day of the next month, in your first Direct Debit Payment.


7.3        Where you are on a Rolling Term Contract, your membership shall automatically continue in accordance with Clauses 7.4 and 7.5 below.


7.4        We will automatically continue collecting the Direct Debit payment amount every month until your Contract is terminated in accordance with clause 6.2.2, 7.5 or otherwise in accordance with your Contract. Please note that we do not provide reminders regarding your Direct Debit payments. If your membership includes the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date.  We will give you at least 1 calendar month's written notice to the email address you supplied on joining of any increase to the Monthly Fee and, following such increase, we will continue to collect Direct Debit payments for the increased amount every month until your Contract is terminated in accordance with clause 6.2.2, 7.5 or otherwise in accordance with your Contract.


7.5        You may cancel your Rolling Term Contract on giving us three calendar months’ written notice. You may give us notice using the address at the top of these Terms and Conditions or by visiting your Home Club.  Your Contract will end at the end of the calendar month of your final payment.




8.1        You acknowledge that it may be necessary for us to close all or parts of our clubs from time to time to carry out refurbishments or repairs and that this may disrupt our provision of the Services. Subject to Clause 8.2, you agree that any such disruption shall not constitute a material breach of the Contract. We will always take care to minimise any inconvenience caused.


8.2        If your Home Club is closed for an extended period, we will use our best efforts to provide you with suitable alternative facilities for the duration of the closure.  Where we are unable to do so, we may, at our discretion, refund a proportion of your Membership Fees already paid that relate to the period of closure and/or add any closure period onto the end of your Rolling Term or Fixed Term (or, where you have chosen to freeze your Contract, the Extended Term), as appropriate.




9.1        Nothing in your Contract shall limit or exclude our liability:


9.1.1     for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;


9.1.2      for fraud or fraudulent misrepresentation;


9.1.3     to pay reasonable compensation should you suffer loss or damage caused by our negligence; or


9.1.4     for any liability that cannot be limited or excluded by law.


9.2        Subject to Clause 9.1 above, this Clause 9 sets out our entire financial liability (including any liability for the acts or omissions of employees, agents, consultants, and subcontractors) to you in respect of:


9.2.1         any breach of the Contract;


9.2.2         any use made of the Services; and


9.2.3         any representation, statement, tortious act or omission arising under or in connection with the Contract.


9.3        We shall not be liable for any services offered by any third parties including personal trainers who are self-employed.


9.4        Subject to the other provisions of this Clause 9, we shall not be liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.


9.5        Subject to Clauses 9.1 to 9.4 inclusive, our total liability in connection with the performance, or contemplated performance, of the Contract, shall be limited to:


9.5.1     in respect of a Contract for a Rolling Term, twelve times your current monthly Membership Fee;


9.5.2     in respect of a Contract for a Fixed Term paid by an Upfront Fee, the value of the Upfront Fee; or


9.5.3     in respect of a Contract for a Fixed Term paid monthly, twelve times your current monthly Membership Fee.


9.6        Members must either secure their personal belongings on their person or, where available, secure them in a locker provided by us. Lockers that are not hired will be emptied every night. Any property found within a Club (including a locker that is not hired) will be stored for a period of up to 1 month and will be deemed lost property (excluding any wet items which will be disposed of immediately on discovery). After expiry of the 1 month period, the property will be disposed of if not claimed. Subject to Clause 9.1 above, on every occasion the club is used, we, our employees, agents and subcontractors will not be liable for any loss, damage or theft of any property brought onto any of our premises either secured or not secured in a locker.


9.7        The above limitations do not affect your statutory rights.




10.1      Without prejudice to any other rights or remedies which each party may have, we may cancel the Contract immediately on giving notice to you if you are in breach of these Membership Terms and Conditions.


10.2      We may cancel your membership immediately should you harass, threaten or abuse our staff or other Members of our clubs, maliciously damage our property, or should you commit any illegal act whilst on our facilities.




11.1      Cancellation: You have 14 full days from the day after signup to cancel your Contract for any reason. To exercise this right you must inform us of this in writing (including email) to the addresses set out at the top of this Membership Agreement. You can use the cancellation form at the end of these Membership Terms and Conditions but it is not obligatory. If you exercise this right to cancel we will reimburse you all joining and Membership Fee payments received from you no later than 14 days from the day after the day on which we are informed about your decision to cancel your Contract, using the same means of payment you used for the initial transaction. If you have used the Services before requesting to cancel then we will reduce your Membership Fee refund by a pro-rata amount equal to the number of days from signup to the date cancellation was requested. For example, where you give notice to cancel the Contract under this clause 11.1 and you have used the Services up to and including the 10th of the month, the Membership Fee shall be pro-rated from the 11th of the month.


11.2      Non-renewal of Rolling Term Contract: Contracts with a Rolling Term may be cancelled in accordance with clause 7.5.


11.3      Expiration of a Fixed Term Contract: Contracts with a Fixed Term will expire or extend in accordance with clause 6.2


11.4      You may also cancel your Contract on giving us one calendar month's written notice in the event of certain circumstances that are beyond your reasonable control, as follows:


11.4.1   Relocation: in the event that your permanent address or your principal place of employment is changed and both your new permanent address and your new principal place of employment are located more than 10 miles away from one of our clubs, upon appropriate evidence being provided and received by us (for example a copy of a utility bill or bank statement showing your new address and a letter from your employer confirming your new principal place of employment).


11.4.2   Long term (over three months) illness or injury: in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits you from exercising for a period of three consecutive months or longer, upon appropriate evidence of such illness, injury or medical condition being provided.


11.4.3   Redundancy: where you have been made redundant from your employer or otherwise lose your job, upon appropriate evidence of redundancy or proof of entitlement to jobseeker's allowance being provided.


11.4.4   At our discretion: if none of the above circumstances in Clauses 11.4.1 to 11.4.3 apply and you are affected by other unforeseen extenuating circumstances we may (at our discretion and on an individual basis) consider a request by you to cancel your Contract. Any such request must be made to your Home Club manager.


Please note – any Cancellation under Clause 11.4 will not be effective until the appropriate supporting evidence is provided and received by us (in writing to your Home Club).  Any refunds appropriate to such cancellation shall be dealt with in accordance with Clause 12.


11.5      Any cancellation of your Contract under Clause 11.4 shall be subject to a £10 administration fee.


11.6      You may cancel your Contract on giving us one calendar month's written notice if an Event Outside our Control (see clause 14) continues for a period of 3 months.


11.7      You may cancel your Contract if:


11.7.1   we significantly reduce the facilities or opening hours of your Home Club;

11.7.2   we change the location of your Home Club; or

            11.7.3   we change any other significant term of the Contract to your detriment.


We will give you no less than 1 calendar month's notice of any such change.




11.9      You may freeze your Contract at any time by giving us 10 days' notice and upon payment of a £5 administration fee for every month that your membership is frozen (which shall be collected by Direct Debit on the 1st day of every month of the freeze period) (Freeze Period). Any Freeze Period must be for a minimum of three calendar months and shall take effect from the beginning of a calendar month. The maximum duration of a Freeze Period in any 12 month period is 6 months. The Freeze Period must always cover full calendar month periods.


11.10    Once the Freeze Period expires, your regular payments shall immediately recommence and the length of your Contract (as set out in your Membership Agreement) shall be extended by a period equivalent to the duration of the Freeze Period (the Extended Term). Any Membership Fees due on a monthly basis under your Contract shall continue to be due each month until the end of the Extended Term.


11.11    If you paid by an Upfront Fee, the monthly fee of £5 due during each month of any Freeze Period must be paid and the length of your contract (as set out in your Membership Agreement) shall be extended by a period equivalent to the duration of the Freeze Period (the Extended Term). If you fail to make these payments in a timely manner we may at our discretion charge you an administration fee of up to £10 to cover our costs of seeking such payment from you and/or may cancel your Contract in accordance with Clause 10 of these Membership Terms and Conditions.


11.12    If you request to freeze your Contract for medical reasons and are able to present evidence to the Club manager of such reasons we will waive the requirement for you to pay the £5 administration fee during the freeze period.  




12.1      You may upgrade your membership (e.g. from a gym only membership to a gym and group exercise membership) at any time during the Fixed Term of your Contract, however you may not downgrade your membership until after your Fixed Term has expired. If you wish to upgrade your membership after expiry of your Fixed Term you must re-join.


12.2      To vary the type of Membership you have signed up for (i.e. changing from a gym only membership to a gym and group exercise membership) please ask the staff at the kiosk for a Membership Amendment Form.


12.3      In order to vary your Membership, you will be required to enter into a new fixed term as set out on your new Membership Agreement. Your Membership Fee may increase as a result of changing your Membership.


12.4      We will charge you a joining fee to change your Membership, depending on the change required and the current fees at the time of change. Please ask staff for details.


12.5      The cancellation right at clause 11.1 shall not apply where you choose to vary your Contract under this clause 12.


13.        REFUNDS


13.1      If you cancel your Contract under Clause 11.1 of these Membership Terms and Conditions, we will refund in full all joining fees, Membership Fees and any applicable administration fees, except where you have used the Services during the period set out in clause 11.1 where we will reduce your Membership Fee refund by a pro-rata amount equal to the number of days from signup to the date cancellation was requested.


13.2      Joining fees and administration fees are only refundable if your Contract is cancelled under Clause 11.1 of these Membership Terms and Conditions. Joining fees and administration fees are not refundable in any other circumstances.


13.3      If your Contract is cancelled under Clause 11.6 or 11.7, you shall be entitled to receive a pro-rata refund of any Membership Fees already paid for the remaining period of your Rolling Term or Fixed Term, as appropriate.


Cancellation under Clause 11.4

13.4      If you pay by Monthly Fee and your Contract is cancelled under Clause 11.4, your Contract will end at the end of the calendar month of your final payment. No refund of payments already made shall apply.


13.5      If you paid an Upfront Fee and you cancel your Contract under Clause 11.4, you may be entitled to a partial refund of your Membership Fee pro-rated for the remaining months of the Fixed Term although we reserve the right to retain a reasonable sum to reflect any price difference between Contracts for a Fixed Term and those on a Rolling Term (where such Contracts are available).  For example, a refund may be calculated as follows:


Refund = Upfront Fee less (number of full months since Contract was entered into multiplied by the standard monthly Rolling Term Membership Fee applicable to those months)


For example, if you entered into a six month Contract at £30, it has been four months since your Contract was entered into and the monthly Rolling Term Membership Fee since you joined has been £7, your refund will be calculated as follows:


Refund = £30 – (4 x £7) = £2




We take the privacy of our Members seriously. For further details on the information we collect from you and how we use and store that information please refer to our Privacy Policy at Schedule 1 of these Membership Terms and Conditions. If you have any questions about how we use your personal information, please do not hesitate to contact the Membership Support Team.


15.        GENERAL


15.1      We may assign the benefit of your Contract and our rights thereunder to a third party on notice to you. Your rights under your Contract will not be prejudiced. You may only transfer your rights and obligations under your Contract if we agree in writing.


15.2      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside our Control.


15.2.1   An "Event Outside our Control" means any act or event beyond our reasonable control (including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks).


15.2.2       If an Event Outside our Control takes place that affects the performance of our obligations under these Terms:

                            (a)        we will contact you as soon as reasonably possible to notify you; and

    (b)        our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside our Control is over.


15.3       If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.


15.4      Unless set out in these terms, any notice or other communication to be given by you to us under the Contract must be delivered in writing to us at the addresses set out at the top of this Membership Agreement, or any such addresses as may be notified by us to you from time to time. We will give notice to you under the Contract using the email address supplied by you on joining.  


15.5      A person who is not a party to the Contract shall not have any rights to enforce its terms.


15.6      If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


15.7      The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).


14 Day Cancellation Form


You can use this form to cancel your Contract under Clause 11.1 of the Membership Terms and Conditions, but it is not obligatory. If you wish, you can simply contact us using the details below.


To: Sportsdirect.com Fitness Limited, Unit A, Brook Park East, Shirebrook, NG20 8RY


I hereby give notice that I wish to cancel my Contract with Sportsdirect.com Fitness Limited.


Reference number (found on email confirmation):        


Signup date:


Name of member:


Address of member:


Signature of member (only if this form is notified on paper):






  • At the Sports Direct Group we view our customer security as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. So you only need to look in one place to find out all you need to know about how the Sports Direct Group collects and processes your personal information, this policy covers our Website (being any website operated by Sportsdirect.com Fitness Limited), our App (being any app operated by Sportsdirect.com Fitness Limited) our clubs and any correspondence you have with the Sports Direct Group in relation to our fitness clubs, products and services. Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.
  • Who we are
    • As set out in our terms and conditions, this Website, the App and our clubs are operated by Sportsdirect.com Fitness Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number: 09028577 ICO registration: ZA323571. Sportsdirect.com Fitness Limited is the data controller in respect of information collected when you browse this Website, interact with us, use the App and use or join our clubs. If you have any queries regarding our use of personal information or this privacy policy, you can contact the customer services department (email: for Sports Direct Fitness members: SDFmembership@sportsdirectfitness.com and for Everlast Club members: memberships@everlastfitnessclub.com) or by writing to Data Protection, Unit A, Brook Park East, Shirebrook, NG20 8RY.
  • Information we may hold about you
  • When you register to use our Website or App, contact us, use or join our clubs, apply for a job, or enter a competition or promotion run by the Sports Direct Group, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as photo identification, information about your health and fitness, information about your attendance at the club, your name (including title), gender, date of birth, contact details (including social media accounts), log in and payment information. We will also create information relating to you, such as your membership number.
  • If you are a teen or student member and under the age of 18, the information in this policy also applies to you. If you need help to understand what it means for you, please ask a parent /guardian or contact us at the address above.

  • If you register your child for our Junior Swim Option, in accordance with our membership terms and conditions, you will be asked to provide information about your child including their contact details, age and date of birth, and contacts, emergency contacts and swimming ability.

  • At our clubs, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally.

  • When you browse our Website, whether or not you are registered or join our clubs, purchase a product, register to receive our emails or make a job application, we and our third party providers, will collect user information such as your location, language, assumed gender, IP address, when you visit our Website, how you arrive on our Website, where you visit after our Website, the pages you visit on our Website, how long you spend browsing individual pages on our Website, how you interact with our Website, any products you have purchased, and the browser and device you used to access our Website.
  • In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored for the following reasons: to provide evidence of a business transaction; to prevent or detect crime; to ensure that the Sports Direct Group complies with regulatory procedures; to see that quality standards or targets are being met; and, to secure the effective operation of the telecom system.

  • If you apply for a job via our Website, you will be directed to a third party site, PeopleBank, which will collect your application information on our behalf, including in relation to your right to work, unspent criminal convictions or pending prosecutions, that you are over 16 and have completed compulsory education, any CV you choose to upload, your contact details, log in information, date of birth, National Insurance number, driving licence status, and employment history. Please read and agree to PeopleBank's privacy policy which is available on its website.

  • You acknowledge that you do not object to us and third parties identified below, including our Third Party Advertisers, using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • How we may use your personal data
  • We may use your personal data in the following ways:
  • • to fulfil your membership – we require your identification, contact, payment and health information in order to enter into the membership agreement with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Sports Direct Group and/or a third party in order for them to supply or deliver the membership or product that you purchased and we may retain your details for a reasonable period of time after you have ended your membership or use of the product in order to fulfil any contractual obligations such as refunds and to meet any legal obligations for the retention of transactional data);
  • • to provide you with information about the operation of our clubs and other service updates or changes to our service by the most appropriate means;
  • • to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms;
  • • to provide you with services you request from us;
  • • to enable you to use the full functionality on our Website, including interactive features, when you choose to do so;
  • • to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences);
  • • to administer our Website or App;
  • • to analyse, and improve, the use of our Website, App and product/service offering, including how you move around our Website or your activity in-club;
  • • to administer any competition run by the Sports Direct Group. Please refer to the specific terms and conditions for each competition;
  • • to measure and analyse our advertising;
  • • to make suggestions and recommendations to you, other users of our Website and users of our Third Party Advertisers about products or services that may interest you or them;
  • • to keep in touch with you regarding your marketing preferences;
  • • to keep our Website, App and network safe and secure;
  • • to process payments and prevent fraudulent transactions - we may pass your details to a third party to carry out these functions); and
  • • to assess and process your job application, and for subsequent employment, legal and administrative purposes.
  • We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.
  • How long we keep your information
  • We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. We are also required to retain certain information by law or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions; we may also retain some of your personal information for a limited period of time, even after you have ended your membership.
  • For example, we will retain the personal information you provided on joining as a member so long as your membership remains in existence. After your membership ends, we will retain your personal information for marketing purposes so long as you have indicated your consent to this. We will also retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers and for processing claims under the Direct Debit Guarantee. We will retain information regarding your website browsing history for a similar period.
  • In the case of any contact you may have with our customer care team, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.
  • We retain CCTV recordings centrally for 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings.
  • We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. If your application is successful, your information will be retained in accordance with our staff privacy policy.
  • We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.
  • How we might share your personal data
  • We may share your personal data with:
  • • Other companies in the Sports Direct Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (this includes individual fitness clubs as appropriate);
  • • Our professional advisers, including, without limitation, our insurers;
  • • Our suppliers, business partners and sub-contractors;
  • • Our Third Party Advertisers and advertising networks; and,
  • • Search engine and web analytics providers.
  • You can find out more information about the third parties with which we may share your personal data here.
  • In the event that we were to sell our business or assets, we may disclose your information to any prospective/actual purchaser and/or their advisers.
  • We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
  • Our Website and App may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
  • Where we store your personal data
  • The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
  • Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place.
  • Your rights
  • You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us.
  • Where you have consented to us using your personal data, you can withdraw that consent at any time.
  • If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
  • You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
  • From 25 May 2018, if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.
  • To exercise these rights or if you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Shirebrook, NG20 8RY. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk/


  • This policy explains what cookies are, how we use them and how you can switch them off.
  • What are Cookies and other tracking technologies?
    • Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app or see one of our adverts elsewhere on the internet. Cookies don't store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our Website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising.

    • When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. If you continue to browse our Website, and don't take steps to change your preferences, you are consenting to our use of cookies.
  • What types of Cookies do we use?
    • Our Website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the Website until the moment you leave. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session

    • Strictly Necessary Cookies are essential to our Website, if these are disabled, your experience on our Website may be interrupted and you may not be able to use a shopping basket or make payment.

    • Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

    • Functionality Cookies customise the look and appearance of our Website. For example, a functionality cookie will remember your username and language preferences next time you visit.

    • Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our Website, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign.
    • Third party cookies may be used on our Website by approved organisations to provide services on our Website.
    • A list of all the cookies that we, our advertising network and technology partners use can be found in our Cookie List details of which are below.

    • How we use Cookies and other tracking technologies

    • We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our Website and app to function efficiently. In particular, we use cookies to:
    • • enable you to set up an account, place orders and make payments;
    • • remember items you place into your shopping basket;
    • • remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously;
    • • enhance and personalise your shopping experience.

    • The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies Sports Direct Group places on your computer when you access our Website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our Website.
  • Cookie List:

Cookie/tracking technology name



Cookie/tracking technology name

Google Analytics


Third Party


Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at SportsDirect and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website.

Cookie/tracking technology name

Facebook, Twitter, Instagram and YouTube


Third Party


Social sharing, social login and other social media services we offer run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged into them.

Cookie/tracking technology name

Crazy Egg


Third Party


These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use.

Cookie/tracking technology name

.ASPXANONYMOUS, everlastfitness_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie


Strictly Necessary


These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers.

Cookie/tracking technology name

AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, everlastfitness_AnonymousUserCurrency




These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.

Cookie/tracking technology name

ak_bmsc, TS01a19d95




These cookies are used to protect our website against bots.

  • For a list of third parties please view this page of third parties



When you purchase one or more PT Sessions from a personal trainer engaged by the Club, you agree to comply with the following rules set out in this Personal Training Policy.

1.     Payment


1.1.   Payment for PT Sessions is made directly by the Member to the personal trainer (PT), unless there is an arrangement between the Club and the PT for you to pay the Club directly for PT Sessions.

1.2.   All PT Sessions must be paid for in advance.

1.3.   If you arrange to pay for your PT Sessions by direct debit, payment shall be taken on or just after the 1st of the month.

1.4.   Members must have a current membership at the Club which is fully paid for and up-to-date.

1.5.   If your membership is frozen or you are otherwise not permitted to enter the Club or use the Gym Facilities, any outstanding PT Sessions will be suspended until such time as you are permitted to enter the Club and use the Gym facilities.

1.6.   If your membership is transferred to another club under the same ownership as the Club, any outstanding PT Sessions may be transferred on the same terms and conditions.

1.7.   If your membership is terminated you shall not be entitled to any refund for PT Sessions unless such termination was in accordance with either clause 11.1 or clause 11.4.

2.     Your Personal Trainer


2.1.   Your PT is not qualified to prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise.

2.2.   Should you have any feedback, comments or concerns regarding your PT, please contact with the Club Manger or the National Personal Training Manager directly.


3.     PT Sessions


Cancellation and rescheduling

3.1.   If you are not able to attend a PT Session at the agreed time, you must give the PT no less than 24 hours notice. If you do not give 24 hours notice, you may lose that PT Session and no refund will be given.

3.2.   If your PT is absent for any reason, they will contact you no less than 24 hours before the affected PT Session and may either:

3.2.1. supply a substitute PT for the PT Session(s) they are unable to deliver. Where the PT is not able to supply a substitute PT, you can contact the Club who may be able to assist in contacting a substitute PT; or

3.2.2. reschedule the PT Session(s) at a mutually convenient time for you and the PT.

3.3.   If your PT fails to give you 24 hours’ notice of any cancellation, you will receive 1 extra hour of personal training at your convenience, in addition to the cancelled PT Session.

3.4.   If your PT ceases to deliver PT Sessions at the Club, the Club will allocate a new PT to deliver any outstanding PT Sessions



3.5    If your PT is late by 10 minutes or more for a PT Session you will be entitled to a complimentary PT Session, along with any remaining time you still have for that PT Session.

3.6    If you are late for a PT Session, that PT Session will be reduced by the length of time by which you are late. If you are late by 20 minutes or more, that PT Session may be cancelled. You will be charged for that PT Session and no refund or rescheduled PT Session will be made.


Expiration of PT Sessions

3.7    All PT Sessions paid for by direct debit must be used within the calendar month in which they were paid for.

3.8    All PT Sessions paid for other than by direct debit must be used within 90 days of purchase.

3.9    All “starter packs” must be used within the month of purchase.

3.10 Any PT Sessions not used before their expiration will be lost and may not be carried over into the following months unless agreed by the PT in their sole discretion.